Customer Service Skills Academy - starts on 10th of August 2026
Kickstart your career in Customer Service with our popular 2-week course designed to help you gain practical skills, expert insights and confidence to move into work within a range of roles in the sector.
Whether you're new to this sector or looking to enhance existing skills, this course offers a great opportunity to boost your chances for a versatile and rewarding career!
We are delighted to be partnering with Direct Partners as training provider and Into Work who will deliver a session dedicated to neurodiversity in workplace - 'Neurodiversity Works'.
On successful course completion, participants will be linked with recruiting employers and get help with job application.
Interested? Check the course details and eligibility below and apply online!
Course content
Develop the practical workplace skills employers are looking for. Course will include:
Personal development and essential workplace skills
Effective communication and professional behaviours
Promoting products and services
Complaint handling
GDPR policies in practice
'Meet the Employer' session
'Neurodiversity Works' session
CV development and interview preparation
This course is free, available to Edinburgh residents only, aged 16 or over, with the Right to Work in the UK, not in full time education, confident in using English.
When applying, please select 'Other Sector' and type the name of the course as answer to Question 25 in the Training Sectors section on the Application Form. This information is required - applications without it may not be considered for this course.
Applications that meet the above criteria will be further assessed through a direct contact with candidates (phone call, email).
Training Partner: Direct Partners
Where: 6-8 Dewar Place Lane, Edinburgh, EH3 8EF
When: 10 - 21 August 2026
Times: Monday to Thursday 9.30am – 1.30pm (in classroom); support and feedback available on Friday between 9.30am - 1.30pm
Costs: Free
